Notifications Overview

Field	Value
Document ID	ASCEND-NOTIF-001
Version	2026.04
Last Updated	April 2026
Author	Ascend Engineering Team
Publisher	OW-KAI Technologies Inc.
Classification	Enterprise Client Documentation
Compliance	SOC 2 CC6.1/CC6.2, PCI-DSS 7.1/8.3, HIPAA 164.312, NIST 800-53 AC-2/SI-4

Reading Time: 5 minutes | Skill Level: Intermediate

Overview

ASCEND provides a comprehensive notification system to keep stakeholders informed of AI governance events. Route alerts to the right teams via webhooks, Slack, Microsoft Teams, email, or PagerDuty.

tip

Configure at least two notification channels (e.g., Slack and email) for critical alerts to ensure delivery even if one channel experiences an outage.

Notification Architecture

+---------------------------------------------------------------------------------+
|                          NOTIFICATION SYSTEM                                     |
+---------------------------------------------------------------------------------+
|                                                                                  |
|   EVENT SOURCES                                                                 |
|   +-------------------------------------------------------------------------+   |
|   |                                                                          |   |
|   |   Action Events        Security Events       System Events              |   |
|   |   - submitted          - alert               - health_degraded          |   |
|   |   - approved           - anomaly             - integration_error        |   |
|   |   - denied             - lockout             - maintenance              |   |
|   |   - executed           - kill_switch         - policy_sync              |   |
|   |                                                                          |   |
|   +-------------------------------------------------------------------------+   |
|                              |                                                   |
|                              v                                                   |
|   +-------------------------------------------------------------------------+   |
|   |                    ROUTING ENGINE                                        |   |
|   |                                                                          |   |
|   |   Rules:                                                                |   |
|   |   - Event type matching                                                 |   |
|   |   - Risk level filtering                                                |   |
|   |   - Team assignment                                                     |   |
|   |   - Rate limiting                                                       |   |
|   |                                                                          |   |
|   +-------------------------------------------------------------------------+   |
|                              |                                                   |
|          +-------------------+-------------------+-------------------+          |
|          |                   |                   |                   |          |
|          v                   v                   v                   v          |
|   +------------+      +------------+      +------------+      +------------+    |
|   | WEBHOOKS   |      | SLACK      |      | TEAMS      |      | EMAIL      |    |
|   | HMAC-SHA256|      | Bot/App    |      | Connector  |      | SES/SMTP   |    |
|   | Retry      |      | Channels   |      | Cards      |      | Templates  |    |
|   +------------+      +------------+      +------------+      +------------+    |
|          |                   |                   |                   |          |
|          v                   v                   v                   v          |
|   +-------------------------------------------------------------------------+   |
|   |                    DELIVERY TRACKING                                     |   |
|   |   - Delivery status    - Response times    - Retry counts               |   |
|   |   - Dead letter queue  - Success rates     - Audit logging              |   |
|   +-------------------------------------------------------------------------+   |
|                                                                                  |
+---------------------------------------------------------------------------------+

Notification Channels

Channel	Use Case	Features
Webhooks	Custom integrations	HMAC signatures, retry logic
Slack	Team collaboration	Rich formatting, buttons
MS Teams	Enterprise collaboration	Adaptive cards
Email	Formal notifications	Templates, attachments
PagerDuty	On-call alerting	Escalation policies

Event Types

Action Events

Event	Description	Default Channel
`action.submitted`	New action submitted	Webhook
`action.approved`	Action approved	Slack/Teams
`action.denied`	Action denied	Email + Slack
`action.executed`	Action executed	Webhook
`action.failed`	Execution failed	PagerDuty

Security Events

Event	Description	Default Channel
`security.alert`	Security alert	PagerDuty
`security.anomaly`	Anomaly detected	Slack + Email
`security.lockout`	Account locked	Email
`security.kill_switch`	Kill-switch activated	All channels

Agent Events

Event	Description	Default Channel
`agent.registered`	New agent	Slack
`agent.deactivated`	Agent disabled	Email
`agent.killed`	Agent terminated	PagerDuty

Quick Setup

1. Create Webhook Subscription

curl -X POST "https://pilot.owkai.app/api/webhooks" \
  -H "Authorization: Bearer <admin_jwt>" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Security Alerts",
    "target_url": "https://your-app.com/webhooks/ascend",
    "event_types": ["security.alert", "security.anomaly", "agent.killed"],
    "rate_limit_per_minute": 100
  }'

2. Configure Slack Integration

curl -X POST "https://pilot.owkai.app/api/notifications/slack" \
  -H "Authorization: Bearer <admin_jwt>" \
  -H "Content-Type: application/json" \
  -d '{
    "webhook_url": "https://hooks.slack.com/services/T00/B00/xxx",
    "channel": "#ai-governance",
    "event_types": ["action.denied", "security.alert"],
    "mention_on_critical": "@security-team"
  }'

3. Configure Email Notifications

curl -X POST "https://pilot.owkai.app/api/notifications/email" \
  -H "Authorization: Bearer <admin_jwt>" \
  -H "Content-Type: application/json" \
  -d '{
    "recipients": ["security@company.com", "ai-ops@company.com"],
    "event_types": ["action.denied", "agent.killed"],
    "digest_mode": false,
    "template": "security_alert"
  }'

Notification Preferences

Per-User Preferences

curl -X PUT "https://pilot.owkai.app/api/notifications/preferences" \
  -H "Authorization: Bearer <jwt_token>" \
  -H "Content-Type: application/json" \
  -d '{
    "email_enabled": true,
    "slack_enabled": true,
    "digest_frequency": "daily",
    "quiet_hours": {
      "enabled": true,
      "start": "22:00",
      "end": "08:00",
      "timezone": "America/New_York"
    }
  }'

Organization Defaults

curl -X PUT "https://pilot.owkai.app/api/admin/notifications/defaults" \
  -H "Authorization: Bearer <admin_jwt>" \
  -H "Content-Type: application/json" \
  -d '{
    "require_critical_notifications": true,
    "max_notifications_per_hour": 50,
    "escalation_enabled": true,
    "escalation_delay_minutes": 15
  }'

Delivery Guarantees

Feature	Description
At-least-once delivery	Retries on failure
Exponential backoff	1s, 2s, 4s, 8s, 16s
Dead letter queue	Failed messages preserved
Delivery confirmation	Response tracking
Idempotency keys	Duplicate prevention

Metrics

# Get notification metrics
curl "https://pilot.owkai.app/api/webhooks/metrics" \
  -H "Authorization: Bearer <admin_jwt>"

Response:

{
  "total_subscriptions": 5,
  "active_subscriptions": 4,
  "total_deliveries_24h": 1250,
  "successful_deliveries_24h": 1235,
  "failed_deliveries_24h": 15,
  "success_rate_24h": 98.8,
  "avg_response_time_ms": 245,
  "dlq_unresolved": 3
}

Next Steps

Webhooks - Custom webhook integrations
Slack & Teams - Collaboration integrations
Smart Alerts - Intelligent alerting

Document Version: 2026.04 | Last Updated: April 2026

Overview​

Notification Architecture​

Notification Channels​

Event Types​

Action Events​

Security Events​

Agent Events​

Quick Setup​

1. Create Webhook Subscription​

2. Configure Slack Integration​

3. Configure Email Notifications​

Notification Preferences​

Per-User Preferences​

Organization Defaults​

Delivery Guarantees​

Metrics​

Next Steps​